Refund Policy

Eligibility

• Customers are eligible for a full refund within 14 days of purchase or within 7 days of first running the software, whichever comes first.
• Refunds are only available for purchases made directly through the Sirius Store.

Refund Process

• To initiate a refund, customers must submit a support request through the Discord Server.
• Customers should provide their purchase details, including the payment method used and email, along with a brief explanation of the reason for the refund request.
• Upon receipt of the refund request, our support team will review the request and provide assistance in resolving any issues.
• If the issues cannot be resolved, a full refund will be issued back to the original payment method, and your license will be revoked.

Non-Refundable Items

• Upgrades from Essential to Pro and any purchases made with Robux are non-refundable.

Refund Verification

• As a digital software provider, we rely on customer feedback and trust. We aim to resolve any customer dissatisfaction through our support channels before considering a refund.
• Our support team will work closely with customers to address their concerns and provide solutions to their issues.

Refund Denial

• Refunds may be denied if a customer is found to be in violation of our terms of service.
• Other circumstances for refund denial may include fraudulent activities or misuse of the software.

Communication

• Customers will be notified of their refund status and the resolution through their existing support request originally made to request the refund.

Please note that this refund policy is subject to change, and it is recommended to review the policy periodically here for any updates.